Terms of Service
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These terms apply to everyone who uses Ask the Quad. The first part covers everyone. The second covers founders who order feedback. The third covers students who join the panel. By ordering or signing up, you agree to them.
For everyone
Who runs Ask the Quad
Ask the Quad is run by Matthew Chriss, an individual doing business in Massachusetts. You can reach us at support@askthequad.com.
Who can use it
You must be 18 or older and in the United States.
No university connection
Ask the Quad is an independent business. It is not affiliated with or endorsed by any university.
What responses are, and are not
Responses are opinions from individual students. They are not professional, legal, financial or medical advice. They are not statistically representative research.
No guaranteed results
We do not guarantee that acting on feedback will lead to any result.
Limit on what we owe
As far as the law allows, our total liability for an order is limited to the amount the founder paid for that order.
Refusing orders and removing users
We may refuse or cancel any order and remove any user. If we cancel an order you paid for before delivering it, you get a full refund.
Governing law
Massachusetts law governs these terms.
Changes to these terms
When we change these terms, we post the new version on this page and change the date at the top. Changes do not apply to orders already paid for or to responses already accepted.
For founders
What you get
A Feedback Pack costs $49 in US dollars. For each pack we deliver ten written responses from students to up to five questions, plus a one-page summary, within 48 hours of your payment. The summary is written with the help of AI and checked by a person.
If you ask for a specific group of students, we match as closely as the current panel allows and tell you if we cannot.
You follow your order and read your summary and responses on the Your orders page. You sign in with a link we email to the address you ordered with. There is no password. Do not forward our emails, because the links in them open your orders.
Launch offer
The first three Feedback Packs ordered are half price: $24.50 instead of $49. In return, we ask you a few questions about how the service worked for you. Answer honestly. The discount does not depend on what you say.
- One discounted order per founder.
- The discount is applied at checkout with the code FIRST3.
- Once three discounted orders have been paid for, the code stops working and the price is $49.
- The Refund Policy applies in the same way. A refund returns the amount you paid.
Referral codes
If someone gives you a referral code, you can enter it when you order. One code per order, and a code cannot be combined with another offer. The person who gave you the code gets a reward from us when your order is delivered. They are told that an order was placed with their code, not who placed it or what it was about.
If we give you a code to share, tell the people you share it with that you are rewarded when they order.
Responses are private research
Responses are private research for your own decisions. You may not publish them as reviews, testimonials or endorsements, and you may not post them on review sites.
Who owns the feedback
You own the feedback you receive and may use it inside your business. We deliver responses without student names. Each one shows the student's year and major.
What you send us
You must have the right to share whatever you submit. You allow us and the students who answer your order to view it so they can give you feedback.
Confidentiality
Students agree to keep what they see confidential. That is a best-effort promise, not a guarantee. Do not submit trade secrets or anything you could not afford to have leak.
What we do not accept
We reject and refund orders that involve any of these:
- anything illegal
- adult content
- gambling
- weapons
- drugs, alcohol or vaping
- requests for medical, legal or financial advice
- anything that asks students for personal data, logins or purchases
- school assignments or exams
Refunds and cancelling
The Refund Policy explains when you get your money back and how to cancel.
For students
Your status
You take part as an independent participant, not as an employee. You choose which requests to answer and can stop at any time.
Pay
We pay $3 for each accepted response. For each order, the two responses we find most useful earn $5 instead of $3. Most useful means the most detailed and clear, never the most positive.
A response is accepted when all of these are true:
- it is one of the first ten complete responses we receive for that order, or the first for a spot we open again later
- it answers every question
- it follows the rules in the next section
If an answer is too thin to be useful, we ask you one follow-up question before we decide. You answer it in your account.
Inviting friends
Your account has a sharing link. When a student signs up through your link and has their first response accepted, we add $2 to your balance. This happens once for each friend.
- The friend must be new to the panel, sign up with their own school email address, and meet these terms like anyone else.
- You cannot invite yourself, and one person may not hold more than one account.
- We may withhold or take back rewards earned through fake or duplicate accounts.
- We can change or end this offer at any time. Rewards already added to your balance stay.
Payouts
Your accepted responses add up as a balance, which you can see in your account. We send a payout once your balance reaches $15, within 7 days of it reaching that amount, to the PayPal or Venmo account in your account settings.
We cover any fee PayPal or Venmo charges on a payout, so you receive your full balance.
A balance under $15 stays on your account until it reaches $15. If you decide to leave the panel with a balance under $15, email us and we pay it out. To leave, email us.
If we close the panel, we pay out every balance, whatever its size.
Your account and our emails
You sign in to your account with a link we email to your school address. There is no password. Do not forward our emails, because the links in them open your account.
We email you about requests from founders, when we have a follow-up question, and when we send a payout. Not every request is emailed to every student. Your account lists every request that is open to you. You can switch the request emails off in your account.
Your own honest words
Answers must be your own honest opinion, in your own words. Answers written by AI or copied from somewhere else are not accepted and not paid.
Your pay never depends on whether your opinion is positive or negative.
Keeping ideas confidential
Keep founders' ideas confidential. Do not copy them, share them or use them yourself.
How your responses are used
You give us and the founder the right to use your responses, without your name.
Taxes and permission to work
You are responsible for your own taxes. What you earn may count as taxable income. If your pay in a year comes close to the amount we must report to the IRS, we will ask you for a Form W-9.
You are responsible for confirming that you may accept paid work, including under any visa. If you are on an F-1 or J-1 visa, ask your school's international student office before you sign up.
One account each
One account per person. If we learn that someone on the panel is under 18, we remove them.
Questions
Email support@askthequad.com.